1. Eligibility for Returns

• Timeframe: You may return most unused and unopened products within 30 days of the delivery date for a full refund or exchange.
• Condition: Products must be returned in their original, unused condition, with all original packaging and tags intact. Used, damaged, or personalized products are not eligible for return unless they are defective or were shipped in error.
• Exceptions: The following products are not eligible for return or refund unless they are defective or were shipped in error:
  • Custom or personalized pet products
  • Perishable items (e.g., treats, food)
  • Hygiene products (e.g., grooming tools, waste bags)

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at email within 30 days of delivery to request a return authorization (RA) number.
2. Include your order number and the reason for the return in your request.
3. Once you receive your RA number, carefully package the products in their original packaging and include the RA number on the outside of the package.
4. Ship the package to the return address provided in your return confirmation email. You are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.

3. Refunds & Exchanges

• Refunds: Once we receive and inspect your returned product, we will process your refund to the original payment method within 5–7 business days. Please note that it may take additional time for your bank to process the refund.
• Exchanges: If you would like to exchange a product for a different size, color, or style, please contact our customer support team. We will provide instructions on how to return the original product and place a new order for the replacement.